Refund Policy

Refund Policy

Effective Date: December 18, 2024

At Crownpoint Warehouse & Logistics, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.


1. Refund Eligibility

To qualify for a refund:

Items must be unused and in their original condition and packaging.

Requests must be made within 30 days of delivery.

Proof of purchase (e.g., order number or receipt) is required.


2. Non-Refundable Items

We do not offer refunds for:

Customized or personalized items.

Perishable goods or consumables.

Items marked as "Final Sale."

3. Return Process

Contact us at info@crownpointlogistics.com to request a return.

If approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 7 days of delivery at info@crownpointlogistics.com with photos and your order number. We will assist in arranging a replacement or refund.

5. Refund Processing

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 5-10 business days.

Refund times may vary depending on your payment provider.

6. Supplier Limitations

As a dropshipping business, some returns or refunds are subject to supplier policies. We will inform you of any restrictions during the return process.

7. Contact Us

If you have questions about this policy, please contact us:

Email: info@crownpointlogistics.com

Website: www.crownpointlogistics.com